Luxor Linens - Company does not stand behind their products

27 of 84 Luxor Linens reviews

I purchased an expensive set of sheets from Luxor Linens and removed them from their package and washed them before first use (in accordance with the stated wash/dry process).When I removed the sheets from my dryer, they were severely puckered and bumpy.

I then put them on my bed to see if they would smooth out and they did not. They are so bumpy that they are uncomfortable to sleep on. I contacted the customer service department and was told that there were no refunds if the customer had washed the product. How was I to know that the product was so substandard until they were washed?

The company should warranty and stand behind their products instead of hiding behind a company policy such as this.I got caught and now have an expensive set of sheets that can only be used as painting tarps.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Customer service
Discounts and Special Offers
Website
Warranty

  • What I liked
      No items
  • What I disliked
    • Poor quality sheets

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
$319
Product or service
Bellinin Sheet Set
Review category
Shopping
review #576354

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